Refund policy

RETURN/EXCHANGE POLICY

WE APPRECIATE YOUR BUSINESS, BUT PLEASE NOTE THAT ALL SALES ARE FINAL. WE DO NOT OFFER REFUNDS FOR PURCHASES. WE HAVE A RETURN POLICY, RETURNS & EXCHANGES ARE ONLY ALLOWED IF THE PRODUCT IS WRONGFULLY DELIVERED, I.E. PRODUCT DOESN’T MATCH THE ITEM IN THE ORDER CONFIRMATION, OR IF IT HAS A GENUINE QUALITY/MANUFACTURING DEFECT (PLEASE INSPECT YOUR ORDER UPON RECEPTION AND CONTACT US IMMEDIATELY IF THE ITEM IS DEFECTIVE, DAMAGED WITHIN 2 DAY), IN WHICH CASE WE WILL RE-FULFILL YOUR ORDER WITH THE SAME OR SIMILAR PRODUCT AFTER REVIEW OF THE WRONG DELIVERY/QUALITY/ MANUFACTURING DEFECT WITHIN A SPECIFIC TIME FRAME.

EACH RETURN OR EXCHANGE REQUEST IS HANDLED ON A CASE BY CASE BASIS AND WE REQUEST YOU TO GET IN TOUCH WITH OUR CUSTOMER CARE FOR PROMPT RESOLUTION. YOUR ITEM MUST BE IN THE SAME CONDITION THAT YOU RECEIVED IT, UNWORN OR UNUSED, WITH TAGS, AND IN ITS ORIGINAL PACKAGING. YOU’LL ALSO NEED THE RECEIPT OR PROOF OF PURCHASE. ITEMS SENT BACK TO US WITHOUT FIRST REQUESTING A RETURN WILL NOT BE ACCEPTED.

UNFORTUNATELY WE CANNOT ALLOW RETURNS & EXCHANGES UNDER ANY OTHER CIRCUMSTANCES. CUSTOMERS ARE REQUESTED TO VERIFY AND REVIEW ORDER(S) INCLUDING EMBROIDERY, COLOURS, SIZES, COMPONENTS, QUANTITIES, ETC. OF TEXTILES /GARMENTS BEFORE PLACING THE ORDER. 

SINCE EVERY ITEM IS A CUSTOM MADE FRESH ORDER, WE TRULY SUGGEST YOU MAKE NOTE OF THE DELIVERY TIMELINES, AND PROVIDE YOUR EXACT SIZING AS PER OUR SIZE CHART, OR EMAIL US YOUR CUSTOM SIZING AT ORDERS@ASEEMKAPOOR.COM WITH YOUR ORDER NUMBER.
ITEMS SENT BACK TO US WITHOUT FIRST REQUESTING A RETURN WILL NOT BE ACCEPTED.

PRODUCTS BOUGHT ONLINE CANNOT BE EXCHANGED OR RETURNED IN STORE.
NO REFUNDS WOULD BE GIVEN IF THE CUSTOMER HAS PROVIDED A WRONG OR INCOMPLETE SHIPPING ADDRESS, THERE ARE 3 FAILED DELIVERY ATTEMPTS BY OUR SHIPPING AGENCY AND/OR THE PACKAGE IS REFUSED BY THE RECIPIENT.

ALL POLICIES ARE SUBJECT TO CHANGE WITHOUT PRIOR NOTICE. IN CASE OF ANY CONFLICT TERMS & CONDITIONS POLICY WOULD PREVAIL.

TO RETURN OR EXCHANGE A WRONGFULLY DELIVERED PRODUCT OR REPORT A GENUINE QUALITY/ MANUFACTURING DEFECT IN THE DELIVERED PRODUCT, PLEASE GET IN TOUCH WITH OUR CUSTOMER CARE WITHIN 48 HOURS OF DELIVERY:
SHARE YOUR ORDER NUMBER, DATE OF TRANSACTION, DELIVERY ADDRESS AND IMAGE OF THE WRONGFULLY DELIVERED OR DEFECTIVE ITEM WITH OUR CUSTOMER CARE.